| vCTISuite by vTechnologies, Inc. is the next generation of telephony integration for Salesforce.com. vCTISuite provides seamless integration between your TAPI compliant VoIP or traditional PBX and salesforce.com. Your Contact Center Agents can receive a Screen Pop in salesforce.com based upon CallerID, or Call a salesforce.com contact simply by clicking the number. Even better, Callers can be routed based upon the entry of an Account Number in an IVR and vCTISuite will pop the appropriate salesforce.com Contact Record for that Customer in exactly the view that you want. vCTISuite provides these features and more by integrating salesforce.com, TAPI and sophisticated, customizable query features |
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| vCTISuite offers the following applications and features: |
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Name |
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Description |
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vCallProcessor |
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Provides instant access to Salesforce.com Client information by presenting it to your Agents when the Caller is transferred to their extension. |
vCallDialer |
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Outbound dialer control that allows dialing from SalesForce.com Contact Record. |
vCallerID |
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Control that provides instant Caller Name and Caller ID Notification from the System Tray. |
vCallNotes |
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Notepad Utility that stores notes as encrypted files that can be referenced later. |
Auto Logon |
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Automatically logs Agent into Salesforce.com. |
Auto Call Logging |
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Automatically logs all inbound & outbound calls into Salesforce.com Contact Record. |
New Contact Record |
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Creates new contact record if no match is found. |
Status Log |
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Status log for troubleshooting |
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Features and Benefits of vCTISuite |
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| Contact Center Automation: vCTISuite Automates Agent Information Access thereby freeing them to focus on fulfilling their primary objective of addressing Client needs, rather than spending precious time searching for Client’s Information. |
| Contact Center Accuracy: vCTISuite significantly increases the Accuracy of your Salesforce.com data by ensuring that your Agents are working in the correct Contact Record and decreasing the creation of duplicate contact records. |
| Client Satisfaction: vCTISuite will significantly improve Client Satisfaction by reducing the amount of time they spend in queue, increasing the beneficial time they spend with your Agent and decreasing the time that they spend helping your Agent accurately identify them so that they can receive the assistance that they require. |
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vCTISuite is licensed per seat for 1 year. To Purchase vCTISuite for TAPI, please click here |
